![]() WHAT ARE THE PHYSICAL REQUIREMENTS OF A CUSTOMER SERVICE AGENT? Year, or any other crime classified as a felony that the Administrator determines indicates a propensity for placing contraband aboard an aircraft in return for moneyĢ8 Conspiracy or attempt to commit any of the aforementioned criminal acts listed above For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:ġ Forgery of certificates, false marking of aircraft, and other aircraft registration violationsģ Improper transportation of a hazardous materialĥ Interference with flightcrew members or flight attendantsĦ Commission of certain crimes aboard aircraft in flightħ Carrying a weapon or explosive aboard an aircraftĨ Conveying false information and threatsĩ Aircraft piracy outside the special aircraft jurisdiction of the United Statesġ0 Lighting violations involving transporting controlled substancesġ1 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary toġ2 Destruction of an aircraft or aircraft facilityĢ0 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weaponĢ2 Armed robbery or felony unarmed robberyĢ3 Distribution of, or intent to distribute, a controlled substanceĢ6 A felony involving: Willful destruction of property importation or manufacture of a controlled substance burglary theft dishonesty, fraud, or misrepresentation possession or distribution of stolen property aggravated assault bribery or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1 You will be required to meet all local airport requirements. To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. High School Diploma, GED or equivalent education required. Must maintain the ability to wear prescribed uniforms Requirements: ![]() Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Resolves such problems quickly and within guidelines established by the Company ![]() Handles transactions required to board the aircraft in a timely and efficient manner ĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets Ĭomputes charges, makes change and balances daily transactions Īnswers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed Responsibilities include greeting and handling Customers in a polite and friendly manner Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems WHAT ARE SOME OF THE DAILY DUTIES OF A CUSTOMER SERVICE AGENT AT SOUTHWEST AIRLINES? (Your duties may vary depending on the size of your work location.) WHAT DOES A CUSTOMER SERVICE AGENT DO FOR SOUTHWEST AIRLINES?Ĭustomer Service Agents at Southwest Airlines provide legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems. ***If you are not selected for this job posting, you will not be eligible to reapply for this position in LAX for 12 months from the day of interview*** ***Southwest Airlines will consider your interest for LAX Part-Time Customer Service Agent (CSA) if you are currently a resident of California or can provide established residency in the state of California*** Qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status. Southwest Airlines is an Equal Opportunity Employer of women, minorities, qualified disabled, and covered veterans. ![]() Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
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